Returns & Exchanges
At Wilsons Pet Food, we want your stylish companions to love their gear, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. Please ensure all original tags are attached and the products are free from pet hair to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all tags are intact and the product is in its original, clean condition.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized courier location.
Receive Your Refund
Once our team inspects the return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing